Digital Transformation — National Retail Group
A national retail group with 200 stores was operating on a 15-year-old ERP system, a separate e-commerce platform with no inventory integration, and paper-based in-store processes. Leadership had committed to a 3-year digital transformation with an 18-month timeline.
The challenge.
A national retail group with 200 stores was operating on a 15-year-old ERP system, a separate e-commerce platform with no inventory integration, and paper-based in-store processes. Leadership had committed to a 3-year digital transformation with an 18-month timeline.
200 stores. 17 months. Delivered on time and within budget.
The approach.
SDTC Digital led the full transformation — legacy ERP migration, new unified commerce platform, inventory management modernisation, in-store digital tools for staff, and a customer data platform unifying online and in-store behaviour. Programme delivered in 17 months.
The results.
18-month programme delivered in 17 months and within budget. Inventory accuracy improved from 76% to 99.2%. Online revenue grew 340% in the 12 months post-launch. In-store conversion rate increased 18% with staff digital tools.
Online revenue growth
Inventory accuracy
In-store conversion lift
Delivered (of 18 planned)
What we used.
Digital Transformation · Retail · Enterprise
“SDTC Digital delivered the most complex technology programme our organisation has ever undertaken — and they did it ahead of schedule. The results speak for themselves: 340% online revenue growth in the first year.”
Chief Digital Officer
National Retail Group
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