Industry — Retail
Retail technology that sells — online, in-store, and everywhere in between.
E-commerce platforms, inventory management, personalisation engines, and omnichannel systems.
18 years from early mobile commerce to today's AI-powered retail. We build technology for brands selling to millions of customers across dozens of countries, designed for the spike, not just the steady state.
Omnichannel retail experiences that connect the digital and physical.
AI-Powered Retail
The difference between retail software that drives revenue and software that just processes orders is in the details.
We build personalisation engines, recommendation systems, and pricing intelligence platforms that increase basket size, reduce cart abandonment, and improve customer lifetime value. Every AI model we deploy in retail is designed for A/B testing and continuous optimisation by your merchandising team.
Average conversion improvement across our e-commerce clients
Client A/B test results
Personalisation engines
Real-time product recommendations, personalised search results, and dynamic content that adapts to individual customer behaviour and purchase history.
Dynamic pricing intelligence
Competitive pricing algorithms that optimise margins while maintaining price perception, with automated competitor monitoring and elasticity modelling.
Inventory optimisation
Demand forecasting that reduces overstock write-offs and stockout lost sales, with automated replenishment across warehouse and store locations.
Customer analytics
360-degree customer profiles that unify online behaviour, in-store transactions, loyalty data, and support interactions into actionable segments.
E-commerce Platforms
Commerce platforms built for Black Friday, not just Tuesday.
Retail has peak events that break average architectures. Black Friday, product launches, flash sales. We design for the spike, not the steady state. Every e-commerce platform we ship has been load tested at 10x normal volume with automated scaling that handles traffic surges without manual intervention. Our platforms support multi-currency, multi-language, multi-warehouse operations with sub-second page loads even under peak traffic.
Every retail system we ship has been load tested at 10x normal volume before going live.
Uptime during peak events
Page load under peak traffic
What we build for retail brands
End-to-end retail technology from storefront to fulfilment.
Recommendation Engines
Collaborative filtering, content-based, and hybrid recommendation models that increase average order value and cross-sell conversion. Trained on your product catalogue and customer behaviour data with real-time personalisation at scale.
Increase in basket size
Retail solutions by business function
Technology tailored to the specific needs of merchandising, operations, and customer experience teams.
High-performance commerce platforms designed for conversion and scale.
API-first commerce backends that power any frontend experience, from web to mobile to in-store kiosks.
Intelligent product search with natural language understanding, visual search, and personalised ranking.
Friction-free checkout flows with one-click purchase, saved payment methods, and abandoned cart recovery.
Services for retail and e-commerce brands
The transformation we deliver for retail brands
Retail organisations come to us with disconnected systems and manual processes. Here is what changes.
Before SDTC Digital
- Separate systems for online, in-store, and marketplace sales
- Generic product recommendations with single-digit click rates
- Manual inventory counts and reactive replenishment
- Site crashes during peak traffic events like Black Friday
- Weeks of development time for every pricing or promotion change
- Customer data scattered across 8+ disconnected tools
After SDTC Digital
- Unified omnichannel platform with real-time inventory and pricing sync
- AI-powered personalisation driving 25% higher basket size
- Automated demand forecasting with intelligent replenishment triggers
- Auto-scaling architecture handling 10x traffic spikes without incident
- Self-service merchandising tools for same-day pricing and promotion updates
- 360-degree customer profiles unifying all touchpoints into actionable segments
Case Study
How we rebuilt a national retailer's e-commerce platform for 10x scale
A leading retail brand needed to replace their monolithic e-commerce platform with a headless architecture that could handle Black Friday traffic without manual intervention. We delivered a system that tripled conversion rates and eliminated downtime during peak events.
“SDTC Digital rebuilt our e-commerce platform and the results speak for themselves. Conversion rates tripled, page load times dropped by 70%, and we handled our biggest Black Friday ever without a single incident.”
VP of Digital
“The recommendation engine they built generates more revenue than our entire email marketing programme. It understands our customers better than our merchandising team expected, and it keeps getting smarter.”
Head of E-commerce
INSIGHTS
Thinking worth reading
Let's talk about your retail and e-commerce challenge.
18 years from early mobile commerce to AI-powered retail. Tell us what you are building and we will tell you exactly how we would approach it.